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Latest News

Closed for the holidays!

Please be aware that Newmarket Road Surgery will be closed for Christmas Eve and New Year's Eve. 

We apologise for any inconvenience this may cause. 

Flu clinics

We would like to make you aware of the below flu clinics that are available on Saturdays, 8am - 1pm at St Stephens Gate Medical Practice:

 

  • 5th October 2019 - for over 65's only

 

  • 19th October 2019 - for over 65's only

  

  • 2nd November 2019

 

To make an appointment please either call the practice, pop in to reception or book online.

 Week day appointments will also be available, please ask a receptionist.

 

Closed for training

Both practices will be closed for training in the afternoon on Thursday 26th September.

Apologies for the inconvenience. 

Contract/Computer system changes

The surgery is proposing to merge the computer systems and contract arrangements for Newmarket Road and St Stephens Gate. This is an administrative function only and will make no difference to patient services. Please see attached leaflet on how to comment on this plan.Consultation

Improved Access

A Norwich scheme offers GP appointments at times outside the normal surgery hours of 8am and 6.30pm. The Partnership offers appointments before 8am and up to 7pm already but these are in addition to that. 

The clinicians are NOT from St Stephens Gate Medical Practice and the service is provided at Lionwood Surgery (click here for the website and map) NR1 4NU

You may ask for one of these when you call and if any of our allocation are left you will be given it. Alternatively, in discussion with a member of teh duty team you may be offered one if the timing of the appointment is more important than coming to us.

Calling for an appointment

We offer same-day appointments throughout the day. You do NOT need to ring first thing to get an appointment. Avoid the rush and call later in the day if you can. 

Test Results

Save time waiting on the phone - ring after 11am when the lines are quieter

Please don't ask your Doctor for everyday medicines

People in Norfolk and Waveney are being urged not to ask their Doctor for everyday medicines like paracetamol, for minor or self-limiting illnesses.

The NHA nationally and locally is asking our Doctors and Nurses to reduce prescribing these medicines, unless in some limited exceptional circumstances. Instead, people are being encouraged to buy them at a pharmacy or shop so that the NHS can spend the money it would otherwise cost on other, more clinically serious, areas of healthcare. If more people self-care for minor ailments, it could also free up important appointment time at GP practices.

 View the Norfolk and Waveney policy on self-care

Members of the public wishing for further information or to comment can call 01603 595857 or email snccg.complaintsservice@nhs.net.

 
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