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Staff Vacancies

Medical Receptionist/Call Handler

Full-time, Permanent

We are looking for hard-working person to join our friendly and high-performing team based at Wessex Street and Newmarket Road.

We are looking for someone who enjoys meeting people, helping patients when they need it, and who can show they work well with colleagues.

More than 98% of patients rate us as Excellent or Very Good, and more than 97% are happy with the service they receive from our friendly receptionists.

We are looking for someone who can help us continue to achieve these high standards as well as joining in with a sense of humour.

As a practice we are committed to ensuring our GPs and Nurses spend as much time with patients as possible and you will be joining a team that is always looking to improve its service to patients and colleagues alike.

We believe in developing our team and a number of our receptionists have moved into other areas such as the Medical Secretary department, our Repeat Prescribing hub or IT, as well as internal promotions.

This is a rare opportunity to join a forward thinking practice in the heart of the city centre. We are currently looking for a full-time role working 37 hours. Please note the practice is open from 8am to 7pm and you may be expected to work at these times, although not on the same day! You will be given a set rota and your hours will usually be the same every week.

Responsibilities and Duties will be:

  • Answering telephone requests from patients.
  • Understanding the rotas and appointment system
  • Respecting confidentiality
  • Working front desk
  • Understanding patient requests and how to handle them

Previous General Practice experience is helpful but not essential. Customer service and work in a previous reception role is essential.

Benefits include competitive salary, an attractive city-centre location and NHS pension. No onsite parking is available but there are good bus routes to the site.

Please apply with a brief letter explaining why you would like to join us with your CV through the website Indeed by clicking here.

Please note, we will only look at your CV if it includes a letter due to the volume of applications we generally receive.

We regret that due to the number of applications we receive we will only contact you if you have been shortlisted for interview.

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